Returns Policy

Litfine Online aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

If you receive Goods which do not match those that you ordered, you should contact us within 10 days to arrange return. In this case Litfine Online is responsible for paying the return costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

If any Goods you have purchased have faults when they are delivered to you, you should contact Litfine Online within 28 days to arrange return. In this case Litfine Online is responsible for paying the return agreed costs.

We recommend the customer checks all items in their order for any damage or errors as soon as the package arrives, in case any returns or exchanges are required.

Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Litfine Online within 10 days and arrange return. In this case Litfine Online is responsible for paying the return costs.

Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. If the Goods have been dispatched or have reached you, but you have changed your mind, please return them to Oh Sew Crafty within 10 days of receipt.

Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Litfine Online. You are responsible for paying shipment costs if Goods are returned for this reason

Litfine Online are not able to take items back for return which have been specifically prepared for an order: For example – Fabric /ribbon which has been cut from the bolt to the size requested in a customer’s order.

Note -Your statutory rights are not affected.

If you wish to return Goods to Litfine Online for any of the above reasons, please contact us at ltfine@litfine.com to make the appropriate arrangements or mail Litfine Online,1295 Willison Street,Golden Valley,MN,55427,US.

Litfine Online  reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Such discretion to be exercised only within the confines of the law.